Appointment Cancellation Policy

Last updated: 8 June 2026

To ensure we can serve all our clients fairly and continue to provide quality treatments, we ask that you give us appropriate notice if you need to cancel or reschedule an appointment.

1. Notice we require

Action	Required notice	Fee
Reschedule or cancel	More than 24 hours before your appointment	None
Reschedule or cancel	Less than 24 hours before your appointment	50% of the booked treatment value
No-show (did not attend, no contact)	—	100% of the booked treatment value

For treatments longer than 90 minutes or higher-value packages (Aura Glass Skin Peel, IS Clinical Prodigy Peel Elite, microneedling courses), we ask for 48 hours notice. The same fee structure applies.

2. How to cancel or reschedule

The fastest ways to manage your appointment:

• Reply to the booking confirmation email from Timely.
• Call us during opening hours on 0450 000 083.
• Send an SMS to the same number.

If you cannot reach us by phone, leaving a voicemail or SMS within the notice window counts as notice given.

3. How fees are charged

Cancellation and no-show fees are charged to the card you used to book, or are debited from any prepaid balance. We will email a receipt at the time the fee is processed.

If you wish to dispute a cancellation fee — for example, where genuine emergency or illness prevented contact — please write to auraskinboutique@gmail.com within 7 days. We review every case on its merits.

4. Late arrivals

If you arrive more than 10 minutes late, we may need to shorten your treatment to avoid affecting the next client. The full booked price still applies. If we cannot deliver the treatment safely in the remaining time, it will be treated as a same-day cancellation.

5. Cancellations by us

In rare cases we may need to cancel or reschedule (illness, equipment fault, emergency). If this happens, we will contact you at the earliest opportunity and offer:

• The next available appointment at no penalty, or
• A full refund of any prepaid balance for that appointment.

We do not pay compensation for travel time or other indirect costs.

6. Pre-treatment requirements

Some treatments require a pre-treatment consultation or specific preparation (e.g. avoiding sun exposure or certain skincare products in the week before). If you arrive unable to receive the treatment because pre-treatment requirements were not followed, this will be treated as a same-day cancellation.

7. Group bookings

For two or more bookings on the same day, please give 48 hours notice for any cancellation. The standard fee structure applies per appointment cancelled.

8. Contact

Aura Skin Boutique 154B Keilor Road, Essendon North VIC 3041 Phone: 0450 000 083 Email: auraskinboutique@gmail.com

We appreciate your understanding. Notice helps us offer your slot to another client and keep waiting times down for everyone.