Refund Policy
At Aura Skin Boutique, we are committed to delivering high-quality service and personalised care. To ensure transparency, please take a moment to review our refund policy before purchasing treatments or packages.
Online Purchases
We do not offer in store or online returns for products purchased from Aura Skin Boutique.
Service Commitment
We encourage clients to make informed decisions before proceeding with any treatment or package. As a result, refunds are not available for change of mind, changes in personal circumstances, or relocation.
For further clarity on your rights as a consumer, please refer to the Victoria Consumer Affairs website.
Treatment Outcomes
Each client’s skin and body respond differently to treatments. While we aim to achieve optimal results, outcomes may vary depending on individual factors that are beyond our control.
We do not offer refunds for treatments or packages based on unsatisfactory results, as these are influenced by variables such as lifestyle, skin condition, and adherence to post-care instructions.
All treatment expectations, risks, and realistic outcomes will be discussed and confirmed with you during your consultation.
Concerns & Feedback
If you are dissatisfied with any aspect of your treatment or experience, we encourage you to speak directly with our clinic manager at the time of your visit. Your satisfaction is important to us, and we are here to listen and support a positive resolution.