Frequently Asked Questions
Answers to the questions our Essendon clients ask most often — about treatments, consultations, bookings and our policies. If yours is not here, call 0450 000 083 or email auraskinboutique@gmail.com and we will help.
Visiting the clinic
Where are you located and do you have other stores?
Aura Skin Boutique is a single boutique skin clinic at 154B Keilor Road, Essendon North, VIC 3041. All treatments, consultations and product pickups happen there. We do not operate other stores or franchise locations.
What are your opening hours?
Monday to Thursday 10am to 7pm. Friday and Saturday 10am to 11pm. Sundays are by appointment only — call or message us and we will arrange a time.
Do I need a consultation before a treatment?
For skin treatments, yes, and the skin consultation is included at no charge. We look at your skin, ask about your history and any medications, then recommend the treatment and strength that suits you. Brow, lash and threading appointments can be booked directly.
How do I book an appointment?
Book online any time through our booking system, or call 0450 000 083 during opening hours. We recommend booking ahead for weekends. Same-day appointments are sometimes available.
Treatments
What treatments do you offer?
HydraFacial, customised and luxury facials, chemical peels including the iS Clinical Prodigy Peel Elite, microneedling and Salmon DNA microneedling, CO2 laser resurfacing, laser skin tightening, laser hair removal, LED light therapy, cosmetic tattoo, brow and lash treatments, and threading. The price list has everything in one place.
Do you treat men as well as women?
Yes. Most treatments, including facials, peels, laser hair removal, laser skin tightening and threading, are suitable for all genders, and we have dedicated men's laser hair removal and men's threading services.
How often should I have a facial?
Most clients come every four to six weeks, which follows the skin's natural renewal cycle. Your therapist will suggest a schedule based on your skin and what you want to change.
Which treatments have downtime?
HydraFacial, LED therapy and enzyme facials have essentially none. Chemical peels can cause light flaking for a few days. Microneedling usually leaves redness for 24 to 48 hours. CO2 laser resurfacing has the most downtime, and we go through exactly what to expect at your consultation before you commit.
Can you guarantee a specific result?
No clinic honestly can. Results vary with skin type, age, lifestyle, home skincare and how closely aftercare is followed. We will tell you what is realistic for your skin before you book, including when a treatment is not the right choice for you.
Payment, products and policies
What payment methods do you accept, and do you offer Afterpay?
We accept cash, credit and debit card, EFTPOS, Apple Pay and Google Pay, and Afterpay is available in clinic.
Afterpay splits the cost into 4 interest-free payments. Clients most often use it for higher-value treatments — CO2 laser resurfacing, the Green Peel, the iS Clinical Prodigy Peel Elite or a course of microneedling. Tell us at your appointment that you would like to use Afterpay and we will set it up on the day.
Can I buy skincare products from you, and do you ship?
We stock iS Clinical and other professional skincare in clinic and online. Orders can be collected from the Essendon North clinic once you receive your ready-for-pickup email, or shipped anywhere in Australia, typically within 5 to 10 business days. Tracking details are emailed when your order is dispatched. We do not currently offer express or free shipping as standard, and international orders are considered case by case.
Do you offer gift cards or prepaid treatment packages?
Yes. Gift cards are available online and in clinic, are valid for at least three years, and can be given to someone else. Several treatments are also offered as prepaid courses at a lower price per session. Full terms are on our Prepaid Treatments and Gift Cards page.
What is your cancellation policy?
We ask for at least 24 hours notice to cancel or reschedule, and 48 hours for treatments over 90 minutes or higher-value packages. Late cancellations and no-shows may be charged. Full details are on our Cancellation Policy page.
Do you offer refunds?
We do not refund change of mind on opened skincare or on treatments that were performed correctly. Faulty or damaged products, and treatments not delivered as agreed, are remedied in line with Australian Consumer Law. Full details are on our Refund Policy page.
Do you have discount codes or promotions?
We run occasional seasonal offers, introductory offers and treatment bundles rather than permanent discount codes. Anything currently running is shown on this website or sent through our own email and social channels. We do not accept third-party or unofficial voucher codes.
How can I contact you?
Phone: 0450 000 083 during opening hours is fastest.
Email: auraskinboutique@gmail.com.
In clinic: 154B Keilor Road, Essendon North VIC 3041.
Bookings: book online any time. For anything within 24 to 48 hours of your appointment, please call rather than email.
Aura Skin Boutique
154B Keilor Road, Essendon North VIC 3041
Phone: 0450 000 083
Email: auraskinboutique@gmail.com