Shipping policy
Shipping Policy
At Aura Skin Boutique, we aim to ensure your order is processed and delivered as smoothly and efficiently as possible.
Order Processing & Delivery Timeframes
We work hard to dispatch all orders promptly. Please allow 5–10 business days for delivery of your items.
Processing times may vary depending on product availability, supplier dispatch times, and peak periods. Some items may be shipped directly from our trusted suppliers to ensure you receive the highest quality products.
Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.
In-Store Pickup (Recommended)
Most items are available for complimentary pickup from our Essendon North salon.
Once your order is ready for collection, you will receive a confirmation email with pickup instructions.
Please do not attend the salon for pickup until you have received confirmation that your order is ready.
Pickup is a convenient option for clients who would like faster access to their products without waiting for delivery times.
Delivery Information
We use reliable shipping partners to ensure your order arrives safely. Delivery times may vary depending on your location within Australia.
While we do our best to meet estimated timeframes, delays may occasionally occur due to courier services, weather events, or high order volumes.
We appreciate your patience and understanding in these situations.
Shipping Delays
In rare cases, shipping delays may occur that are outside of our control. If your order is significantly delayed, our team will contact you with updates and support.
Missing or Delayed Orders
If your order has not arrived within the expected timeframe, please contact us and we will assist in tracking your parcel with the courier service.
We are here to ensure you receive your order as quickly and smoothly as possible.
Contact Us
If you have any questions about shipping, delivery times, or pickup options, please contact our team and we will be happy to help.

